Web Crossing, Inc. Releases New User-to-User Support Site Tools
New Admin Tools Speed Startup of Internet Message Boards that Power 'Customer Self Help,' Saving Companies Money and Increasing Satisfaction
San Francisco, Calif.., December 22, 2004 - Web Crossing, Inc. today announced new tools for their user-to-user support site customers. Companies using Web Crossing as their message board and online customer support site, now have an Easy FAQ Builder application and enhanced File Downloads Library capabilities.
Known for its scalability and extensibility, Web Crossing is the Internet message board and collaboration tools server used by numerous companies for providing online support, resources and 24/7 customer-to-customer support. Beta programs and other access-sensitive situations can also incorporate Web Crossing's robust access controls with the new Easy FAQ Builder application and enhanced File Download Library.
"Web Crossing is a great tool for online user support, giving you happier customers and a more productive support staff," explained Tim Lundeen, president and CEO of Web Crossing, Inc. "Users can search for information, ask questions, help each other, share how they are using the product, plus access FAQs, software updates, drivers and documentation. Using our new Easy FAQ Builder and upgraded File Download Library tools, it's even easier to create and manage a user support site with Web Crossing."
Now for the first time, administrators have a tool that streamlines the creation of FAQs from directly within the user discussion area. Customer questions can be added to FAQ folders with point-and-click ease. Sysops and hosts viewing the question can designate a question for FAQ inclusion with a button click, edit the question and the answer, then add it to the appropriate FAQ folder in their support site. Administrators set each FAQ folder's access control, if appropriate.
The File Downloads Library has also now been enhanced with the ability to add file content-based keywords to the index, and take advantage of inclusion with Web Crossing's legendary fast, fully indexed Search. Administrators who view the file prior to uploading it can establish its keyword metadata, thus ensuring the contents of the file are represented in the searchable index.
Pricing, Compatibility and Availability
Available immediately for free, the Easy FAQ and enhanced File Downloads Library is compatible with all Web Crossing installations. Additional information can be found at http://www.webcrossing.com/Home/products/usertouser.html.
About Web Crossing, Inc.
Privately held, Web Crossing, Inc. is a leader in collaboration tools, committed to providing high-quality software and related services at a fair price. Award-winning Web Crossing is a scalable, tightly integrated collaboration tool serving a broad-spectrum of functionality and serves millions of pages per day at thousands of sites, including well-known, high traffic sites as eBay.com, The NY Times, Salon's TableTalk and Electronic Arts. Available licensed or ASP, all Web Crossing software is easily customizable and highly extensible without programming. Further information on can be found at http://www.webcrossing.com.
Web Crossing, Web Crossing Express, Team Crossing, Campus Crossing, Support Crossing, and webcrossing.com are trademarks of Web Crossing, Inc. or its subsidiaries. All other brands and products referenced herein are the trademarks or registered trademarks of their respective holders.